This is an ERP system designed to manage the activities of a dry cleaning business, as well as a CRM system
- Lead Management as well as Customer Management
- Order Management and Creation of Goods
- Cleaning Process of Goods
- Packaging Process of Ready Goods
- Delivery System
- Full Warehouse Control
- Payment System Connected
- Promotional System Enabled
- Generation of Receipts and Checks
- Expenditure and Profit
- Analytics
Solution In order to avoid incorrect requirements definition when creating a CRM system, it is necessary to conduct a thorough investigation and identify all the needs and requirements of the business and users. Various methods and tools can be used for this, such as surveys, interviews, data analysis, etc. It is also important to ensure that the identified requirements align with the goals and strategy of the business. This should take into account not only current needs but also possible changes in the future. Once all the requirements have been identified and analyzed, it is necessary to develop a detailed plan for the CRM system's development and ensure that it aligns with the identified requirements. Additionally, it is important to test the system before its implementation to ensure its effectiveness and compliance with the business and user requirements. Finally, it is important to ensure that users receive sufficient support and training in using the CRM system so that they can use it as efficiently as possible. This will help prevent dissatisfaction and inefficient use of the CRM system.
